{"id":6303,"date":"2026-09-03T09:33:14","date_gmt":"2026-09-03T14:33:14","guid":{"rendered":"https:\/\/www.apucafe.com\/?page_id=6303"},"modified":"2026-09-13T16:59:56","modified_gmt":"2026-09-13T21:59:56","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.apucafe.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6303\" class=\"elementor elementor-6303\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c0da84 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9c0da84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ef5a88\" data-id=\"8ef5a88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edf63df elementor-widget elementor-widget-tastyc-faq\" data-id=\"edf63df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tastyc-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<!-- container -->\n\t\t<div class=\"container\">\n\n\t\t<div class=\"row tst-mb-60\">\n\t\t            <div class=\"col-lg-12\">\n\n            <!-- title -->\n            <div class=\"text-center\">\n                            <div class=\"tst-suptitle tst-suptitle-center tst-mb-15\">\n              \t<span >\n\t\t          \tFAQ\t\t        <\/span>\n              <\/div>\n                                          <h3 class=\"tst-title--h tst-mb-30\">\n              \t<span >\n\t\t          \tFrequently Asked Questions\t\t        <\/span>\n              <\/h3>\n                                          <p class=\"tst-text tst-title--desc tst-mb-60\">\n              \t<span >\n\t\t          \tIf you'd like to learn more about our APU Caf\u00e9 brand, <br>check out this page.\t\t        <\/span>\n              <\/p>\n                          <\/div>\n            <!-- title end -->\n\n          <\/div>\n          \n                    <div class=\"col-lg-12 faq-items-box collapse-items\">\n\t\t  \n            <!-- services box -->\n            <div class=\"tst-faq-item-box collapse-item\">\n\t\t\t\t\t\t\t\t<div class=\"name collapse-btn\">\n\t\t\t\t\t<span >\n\t\t\t\t\t\t1. What does the name \u201cAPU\u201d mean, and what is the brand\u2019s philosophy?\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text collapse-content\" style=\"display: none;\">\n\t\t\t\t\t<div >\n\t\t\t\t\t\t<p><span data-start-index=\"341\">The name <\/span><b data-start-index=\"351\">APU means \u201cleader\u201d or \u201cchief.\u201d<\/b><span data-start-index=\"384\">\u00a0We produce our specialty coffee based on a principle of deep respect and harmony, inspired by the relationship that <\/span><b data-start-index=\"508\">Indigenous peoples<\/b><span data-start-index=\"527\"> have with the land.<\/span><span data-start-index=\"551\">\u00a0It is a mountain coffee grown and processed entirely by hand by its owners, who inherited the craft from their parents and grandparents, guided by a strong commitment to <\/span><b data-start-index=\"730\">social and environmental responsibility.<\/b>.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n            <!-- services box end -->\n\n          \n            <!-- services box -->\n            <div class=\"tst-faq-item-box collapse-item\">\n\t\t\t\t\t\t\t\t<div class=\"name collapse-btn\">\n\t\t\t\t\t<span >\n\t\t\t\t\t\t2. Where is APU coffee grown and roasted?\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text collapse-content\" style=\"display: none;\">\n\t\t\t\t\t<div >\n\t\t\t\t\t\t<p><span data-start-index=\"804\">Our coffee plantations are located at an exceptional altitude of <\/span><b data-start-index=\"859\">1,700 meters above sea level<\/b><span data-start-index=\"894\"> on the <\/span><b data-start-index=\"901\">El Carmelo Farm<\/b><span data-start-index=\"917\">, situated in the municipality of <\/span><b data-start-index=\"946\">Teruel, Huila<\/b>.<span data-start-index=\"959\">\u00a0Taking care at every step of the value chain, we process and roast the coffee using traditional methods at our own certified facility: the <\/span><b data-start-index=\"1089\">Delf\u00edn Llanos Thresher and Roaster<\/b><span data-start-index=\"1123\">, also located in Teruel.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n            <!-- services box end -->\n\n          \n            <!-- services box -->\n            <div class=\"tst-faq-item-box collapse-item\">\n\t\t\t\t\t\t\t\t<div class=\"name collapse-btn\">\n\t\t\t\t\t<span >\n\t\t\t\t\t\t3. How does APU Caf\u00e9 contribute to environmental conservation and its community?\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text collapse-content\" style=\"display: none;\">\n\t\t\t\t\t<div >\n\t\t\t\t\t\t<p><span data-start-index=\"1234\">We believe that exceptional coffee should heal the land and empower its people. That\u2019s why, on our farm, <\/span><b data-start-index=\"1337\">we\u2019ve protected 50% of the area as a virgin rainforest reserve<\/b><span data-start-index=\"1397\">, which also <\/span><b data-start-index=\"1418\">provides drinking water directly to 100 families<\/b><span data-start-index=\"1471\"> in Teruel. Our crops grow in the shade alongside a rich biodiversity of native and fruit trees that provide shelter and food for wildlife. On the social front, we actively promote gender equality ( <\/span><b data-start-index=\"1712\">with 99% female participation in our brick-and-mortar store<\/b><span data-start-index=\"1766\">) and support local education by recognizing students from schools and colleges in Teruel.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n            <!-- services box end -->\n\n          \n            <!-- services box -->\n            <div class=\"tst-faq-item-box collapse-item\">\n\t\t\t\t\t\t\t\t<div class=\"name collapse-btn\">\n\t\t\t\t\t<span >\n\t\t\t\t\t\t4. What specialty coffee varieties do you offer, and what is the Anniversary Kit?\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text collapse-content\" style=\"display: none;\">\n\t\t\t\t\t<div >\n\t\t\t\t\t\t<p><span data-start-index=\"1956\">We offer exclusive varieties grown with meticulous care, such as <\/span><b data-start-index=\"2032\">Caturra, Yellow Bourbon, Pacamara (Limited Edition), and Gesha (Limited Edition)<\/b>.<span data-start-index=\"2113\">\u00a0. In addition, we\u2019re celebrating a decade in the coffee business with our exclusive <\/span><b data-start-index=\"2191\">#10 Anniversary Limited Edition Gesha Kit<\/b><span data-start-index=\"2233\">, which features our Gesha beans processed using three different fermentation methods: <\/span><b data-start-index=\"2312\">Natural, Honey, and Washed.<\/b>.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n            <!-- services box end -->\n\n          \n            <!-- services box -->\n            <div class=\"tst-faq-item-box collapse-item\">\n\t\t\t\t\t\t\t\t<div class=\"name collapse-btn\">\n\t\t\t\t\t<span >\n\t\t\t\t\t\t5. Where can I taste or buy APU coffee?\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text collapse-content\" style=\"display: none;\">\n\t\t\t\t\t<div >\n\t\t\t\t\t\t<p><span data-start-index=\"2383\">You can visit us at our headquarters at <strong>Cra 6 # 32 \u2013 45, Shops 116 and 130, at the Benito Salas Airport in Neiva<\/strong><\/span><strong>.<\/strong><span data-start-index=\"2514\"> Check out our retail locations at the following link:<\/span><\/p><p><a href=\"https:\/\/www.apucafe.com\/en\/puntos-de-venta\/\">Points of sale<\/a><\/p><p><span data-start-index=\"2766\">Contamos con env\u00edos a nivel nacional y realizamos exportaciones directas de caf\u00e9 tostado a Estados Unidos, Europa y otras partes del mundo.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n            <!-- services box end -->\n\n                \t  <\/div>\n          \n        <\/div>\n\n        <div class=\"tst-spacer tst-spacer-only-bottom-space\"><\/div>\n\n\t\t<\/div>\n\t\t<!-- container end -->\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f356eb elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7f356eb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f048839\" data-id=\"f048839\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69f87dc elementor-widget elementor-widget-tastyc-contact-form\" data-id=\"69f87dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tastyc-contact-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<!-- container -->\n\t\t<div class=\"container\">\n\n\t\t\t<div class=\"row\">\n\n\t\t\t                <div class=\"col-lg-12\">\n                <!-- title -->\n                <div class=\"text-center\">\n                                    <div class=\"tst-suptitle tst-suptitle-center tst-mb-15\">\n                  \t<span >\n\t\t\t          \tWrite to us\t\t\t        <\/span>\n                  <\/div>\n                                                      <h3 class=\"tst-title--h tst-mb-30\">\n                  \t<span >\n\t\t\t          \tLeave us a message\t\t\t        <\/span>\n                  <\/h3>\n                                                      <p class=\"tst-text tst-mb-60\">\n                  \t<span >\n\t\t\t          \tAPU CAF\u00c9 Supreme Fragrance of the Mountain\t\t\t        <\/span>\n                  <\/p>\n                                  <\/div>\n                <!-- title end -->\n              <\/div>\n          \t  \n          \t                <div class=\"col-lg-12\">\n                \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/6303#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/6303#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<label> Name:\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\n<label> Email\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\n<label> Phone\/Cell Phone\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n\n<label> Write your message (optional)\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send Message\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n              <\/div>\n              \n            <\/div>\n\n        <\/div>\n\n\t\t<!-- container end -->\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fa0f136 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4fa0f136\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-53d55531\" data-id=\"53d55531\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c498ffa elementor-widget elementor-widget-tastyc-cta\" data-id=\"c498ffa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tastyc-cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tst-content-frame--end tst-p-0-60\"><\/div>\n\n\t\t<!-- call to action -->\n\t    <div class=\"tst-call-to-action\">\n\t        <div class=\"container\">\n\n\t          <div class=\"row align-items-center\">\n\t            <div class=\"col-lg-6\">\n\t              <!-- text -->\n\t              <div class=\"tst-cta-frame\">\n\t                <div class=\"tst-cta\">\n\t                  \t                  <div class=\"tst-suptitle tst-suptitle-mobile-md-center tst-text-shadow tst-white-2 tst-mb-15 tst-fade-up\">\n\t                  \t<span >\n\t\t\t\t\t\t\tPoints of Sale\t\t\t\t\t\t<\/span>\n\t                  <\/div>\n\t                  \t                  \t                  <h2 class=\"tst-title--h tst-white-2 tst-text-shadow tst-mb-30 tst-fade-up\">\n\t                  \t<span >\n\t\t\t\t\t\t\tOur  <br>Coffee Shops\t\t\t\t\t\t<\/span>\n\t                  <\/h2>\n\t                  \t                  \t                  <div class=\"tst-fade-up\">\n\t                    <div class=\"tst-text tst-text-lg tst-text-shadow tst-white-2\">\n\t                    \t<div >\n\t\t\t\t\t\t\t  \t<p>Enjoy a fresh cup of coffee straight from the farm and pick up a little something for your family at our retail locations.<\/p>\t\t\t\t\t\t\t<\/div>\n\t                    <\/div>\n\t                  <\/div>\n\t                  \t                  \t                  <a href=\"https:\/\/www.apucafe.com\/en\/puntos-de-venta\/\" class=\"tst-btn tst-btn-lg tst-btn-shadow tst-mt-30 tst-fade-up tst-res-btn tst-mr-30\">\n\t                  \t\t                  \t<span >\n\t\t\t\t\t\t\tPoints of sale\t\t\t\t\t\t<\/span>\n\t                  <\/a>\n\t                  \t                  \t                <\/div>\n\t              <\/div>\n\t              <!-- text end -->\n\n\t            <\/div>\n\t            <div class=\"col-lg-6\">\n\t              \t              <!-- image -->\n\t              <img decoding=\"async\" src=\"https:\/\/www.apucafe.com\/wp-content\/uploads\/2026\/09\/call-to-action-1.png\" alt=\"\" class=\"tst-cta-image tst-fade-up\">\n\t              <!-- image end -->\n\t              \t            <\/div>\n\t          <\/div>\n\t        <\/div>\n\t    <\/div>\n\t    <!-- call to action end -->\n\n\t    <div class=\"tst-content-frame--start tst-p-60-0\"><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a9f00e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1a9f00e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d80186\" data-id=\"9d80186\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Preguntas frecuentes Si quieres saber m\u00e1s sobre nuestra marca APU Caf\u00e9, revisa este espacio. 1. \u00bfQu\u00e9 significa el nombre &#8220;APU&#8221; y cu\u00e1l es la filosof\u00eda de la marca? El nombre APU significa \u00abl\u00edder\u00bb o \u00abcacique\u00bb.\u00a0Producimos nuestro caf\u00e9 de especialidad bajo un principio de profundo respeto y armon\u00eda, inspirado en la relaci\u00f3n que los pueblos originarios sostienen con la tierra.\u00a0Es&#8230; <span class=\"tst-el-more\"><a href=\"https:\/\/www.apucafe.com\/en\/preguntas-frecuentes\/\" class=\"tst-label tst-color tst-anima-link\">Read more<span class=\"screen-reader-text\">Read morePreguntas frecuentes<\/span><\/a><\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-layout-builder.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6303","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes | Apu Caf\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.apucafe.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes | Apu Caf\u00e9\" \/>\n<meta property=\"og:description\" content=\"FAQ Preguntas frecuentes Si quieres saber m\u00e1s sobre nuestra marca APU Caf\u00e9, revisa este espacio. 1. \u00bfQu\u00e9 significa el nombre &#8220;APU&#8221; y cu\u00e1l es la filosof\u00eda de la marca? El nombre APU significa \u00abl\u00edder\u00bb o \u00abcacique\u00bb.\u00a0Producimos nuestro caf\u00e9 de especialidad bajo un principio de profundo respeto y armon\u00eda, inspirado en la relaci\u00f3n que los pueblos originarios sostienen con la tierra.\u00a0Es... 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